Travel

Frontier Airways has tapped its customer support helpline –

On the lookout for assistance on Frontier Airlines can develop into a problem.

The airline removed its customer support cellphone line, Frontier mentioned. Passengers will not be capable of name about reservations or different pressing points akin to delays, cancellations and misplaced luggage.

As an alternative, Frontier passengers needing help should use a web-based chatbot, 24/7 dwell chat accessible on the airline’s web site, social media channels or WhatsApp, the airline mentioned.

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The cellphone line was terminated final week, CNN reported, forward of the busy Thanksgiving journey interval.

“We have discovered that the majority prospects want to speak by digital channels,” an airline spokesperson mentioned in an announcement to TPG, noting that prospects nonetheless use these choices to “get the knowledge they want as rapidly as doable. and to attain as effectively as doable.”

Extremely-low-cost provider Frontier is thought for cost-cutting like many different ULCCs. Nonetheless, eliminating phone-based customer support is a reasonably uncommon measure. It seems to be the primary time a US airline has fully reduce its customer support hotline.

Frontier, nonetheless, was not the one airline working with out phone-based customer support. Breeze Airways, JetBlue founder David Neelman’s new ULCC startup, has relied on on-line chat since early 2021. The airline doesn’t have a reservation or customer support cellphone line.

Change on the frontier comes as a countermeasure ULCC Spirit Airlines works to merge with JetBlue – After one was rejected by the shareholders of Atma First bid by Frontier. The merger, if authorised by regulators, would see JetBlue take in Spirit’s staff and plane underneath its personal model, successfully ending Spirit and Making Frontier the primary American ULCC.

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